Consolidating our LMS apps meant a unified design system that matched various use cases across the enterprise.

Tens of thousands of survey responses over recent years were processed using Tableau and ChatGPT to capture experience over time.

Existing student-facing and instructor apps were reviewed and compared against UX research. To scale course enrollment, grading efficiency was a key priority.

Design conventions within grading left a final design with familiar features that enabled intuitive and quick grade book management.

Dozens of one-off templates across multiple vendor and in-house LMS apps were reviewed; before redesign, a baseline template was established to maintain consistency moving forward. Read more about the LMS modernization process

Course delivery required various primary use cases between instructors, student support, operations, and multiple teams across the B2B organization; each were mapped and used in the development of a unified design system

More than two dozen customer and internal apps represented on more than four continents presented a challenge—how to streamline navigation. Working with our engineers, a revamped nav app was constructed. Read more about the Global Nav process

One of the first projects of my UX research was understanding student success. A pilot instance that focused on prerequisites highlighted what the data suggested: there’s no replacing preparation. Students that didn’t complete the standard pre-work were likely to withdraw.

After significant data analysis and interviews with students and instructors, a series of updated Tech Personas were provided to instructor managers along with scenarios and common support cases for preparation in the weeks before course start.

After the completion of a six-month research study on the state of UX, including delivery teams and students, 10 key themes emerged. And for the new Blended Learning line we were launching, the results were ‘life-changing.” Read the report

For the first time, the consumer business facilitated in-depth user research and interviews beyond individual campuses. For our new blended learning experience, here’s what we heard.

A winning production—83 NPS average for the course, our new course would become the model for product launches moving forward and is now the standard for all remote offerings.